Managing Conflict ‑ Module (Level 5)

Course Overview

This is an independant module with optional qualification pathway

Managing Conflict Module earning CPD hours

Course Summary
Tutor-led Learning:	1 day training
Total CPD Earned:	7 hours
CPD Accredited by:	ChTC CPD

Conflict is an inevitable part of life and work. In the workplace, it can range from minor disagreements to deep-seated issues that impact relationships, wellbeing, and productivity.

Leaders and managers have a responsibility to identify and address conflict effectively, requiring resilience, skill, and professionalism. Successful conflict management involves evaluating complex situations, making evidence-based decisions, and acting within organisational and legal frameworks.

This module provides managers with practical strategies to handle workplace conflict with confidence. Participants will develop the ability to navigate difficult conversations, manage team dynamics, and resolve disputes in a constructive and professional manner. They will also explore approaches to fostering a positive workplace culture that minimises unnecessary conflict and promotes collaboration.

Next Available Course

Tutor-led Learning

Duration: 1 Day

25 July 2025

25 July 2025

Delivery Modes

In Person

Virtual

Availability

Pricing & Qualification Options
An independant module at Level 5 in
Managing Conflict
Option	In Person	Virtual
CPD Only	£ 299	£ 264
Prices exclusive of VAT

About the programme

Whether attended as a standalone module or as part of a broader development programme, participants will gain valuable insights and practical strategies that enhance both personal effectiveness and organisational success.

Benefits for individuals include:
- Increased confidence in handling and resolving workplace conflicts.
- Enhanced communication skills to navigate difficult conversations effectively.
- Stronger ability to manage team dynamics and workplace politics.
- Practical strategies for making evidence-based decisions in conflict situations.
- Greater resilience and emotional intelligence in challenging situations.
Benefits for the organisation include:
- Reduced workplace tension, leading to a more positive and productive environment.
- Improved team cohesion and collaboration.
- More effective and fair conflict resolution, reducing escalation and grievances.
- Stronger leadership capability in managing workplace relationships.
- A workplace culture that encourages open dialogue and proactive problem-solving.

Daily Programme Structure

Time	Event
09:00	Registration
09:30	Session A
11:00	Morning Break
11:15	Session B
12:45	Lunch Break
13:15	Session C
14:45	Afternoon Break
15:00	Session D
16:30	Day End

Important information:

The Daily Programme Structure table, provides a useful overview of approximate timings for each day.
On the first day of a course registration takes place from 09:00 on subsequent days (if applicable), please arrive or sign in remotely by no later than 09:20
The programme commences at 09:30 daily,
Each Guided Learning session is approximately 90 minutes in duration (precise timing will be content specific).
Breaks are facilitated between sessions, however you are free to stretch your legs or grab some refreshements at any time.
Lunch is taken at approximately 12:45 for 30 Minutes.
We aim to finish activities at approximately 16:30 daily.

Greater detail regarding the each days planned topics, are shown in the Day Planner below.

Day Planner - Level 5 Programme
- Day One
- Day Two
  Transactional Analysis.
  
  Numerous Co-coaching sessions
  
  More coachy stuff
- Day Three
  Numerous Co-coaching sessions
  
  The final countdown
- Day Four
  Numerous Co-coaching sessions
  
  The final countdown

TO BE REVIEWED!!!

Ready to start your assignments?

Once you have completed the two modules and are ready to start your assignments, you will be registered with the ILM and will have up to three years to complete the three mandatory assignments. ChTC is always there at the end of the phone if you have any queries regarding your assignments. We recommend you join the monthly tutorials that are either face to face or via conference call.
Whether you attend in person or join virtually, you are part of a fully live and interactive experience, where your presence and participation are essential.

This programme is accessible in the following modes:

In-person

Our in-person courses are designed to provide an immersive learning experience that fosters direct interaction with instructors and peers. You'll benefit from a dynamic classroom environment where ideas are exchanged freely, hands-on activities reinforce your learning, and real-time feedback enhances your understanding. The personal connections you build in our face-to-face sessions create a supportive community that extends beyond the classroom, offering valuable networking opportunities and collaborative projects. With access to our cutting-edge facilities and resources, attending in person allows you to fully engage with the course material and participate in spontaneous discussions that can enrich your educational journey.

Virtual Classroom

Our virtual classroom brings the quality and engagement of in-person learning to you, wherever you are. Leveraging the latest in online education technology, our virtual courses are designed to be interactive and engaging, with live lectures, real-time discussions, and collaborative activities that mirror the in-person experience. You'll have the flexibility to join from the comfort of your home or office. Our virtual platform ensures that distance is no barrier to accessing high-quality education, with all the tools you need to succeed, including digital resources, virtual breakout rooms for group work, and direct communication with instructors and fellow participants.

Hybrid

Some of our programs offer the same live training to both in-person and virtual participants, ensuring a cohesive and integrated learning experience for all. As we develop our skills in various co-coaching sessions, in-person attendees will have the unique opportunity to coach both online and face-to-face, bridging the gap between traditional and digital environments. This dual-mode coaching experience is invaluable in today's world, where the ability to navigate and excel in both physical and virtual spaces is increasingly essential. By mastering the art of hybrid coaching, you’ll gain practical skills that are not only relevant but critical for thriving in a rapidly evolving professional landscape.
ChTC CPD

ChTC CPD is the trust mark we add to our training to demonstrate the high value of a learning experience for our participants.

CPD is the ongoing process through which professionals maintain and enhance their knowledge, skills, and competencies throughout their careers. Whilst CPD is mandatory only in some industries such as finance, healthcare, law and others, continuous learning on and for work is part of the natural competence development process for all individuals engaged in any professional activity.

It is not about the validity of our professional knowledge; instead, it focuses on our ability to deliver training that enables our participants to achieve their professional goals, but these rely on them being added .